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If your DL031HA is staying unlocked (even when its says ‘locked’) OR it is not unlocking when it says ‘unlocked’ then it is likely that the spindle isn’t aligned correctly. Don’t worry, this can be fixed easily following the below steps.
1. Remove the back and front panels from the door. Make sure the spindle is firmly clipped into the front panel. It shouldn’t be able to be pulled out when you tug on it whilst holding the door lock in one hand.
2. Double check whether your door is left or right hinged. Remember: you need to check the hinge side from the outside. The door may open towards you or away from you, what is important is which side the hinge is on.
3. Rotate the spindle so that the arrow points to ‘R’ for right-hinged doors or ‘L’ for left-hinged doors. If it is upwards or downwards it will cause the door to either not lock properly, or to not unlock.
4. Re-install the front and back panels, being careful to maintain the spindle alignment when you thread the spindle into the latch.
Contact our customer service team if after following the above your door lock is still not locking or unlocking when it should.
In order to redeem your Grid Connect kit you need to have purchased a total of 5 of any of the below units. Mixing and matching is fine, and they don't need to have been purchased in the same transaction.
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