Smart Home Support
Need help using Grid Connect? Look through our support pages below
Thanks for using Grid Connect!
Can’t find what you’re looking for? Scroll to the bottom of the page for our enquiry form.
Grid Connect App User Guides
Want to get the most out of your home automation system? Use the guides below to learn how to use key app features, optimise your device setup, and achieve the best possible home automation experience.
Accessing Device Information
View details on individual devices, such as device name, sharing status, and updates.
For more Hints, Tips and How To videos be sure to subscribe to our YouTube Channel
Follow the step-by-step instructions to Download, Pair and Use.
download
pair
use
Connect in 3 easy steps
Download the free Grid Connect app to your smartphone or tablet, create an account then pair each smart product. We've got lots of info to help you get started. Click on the icons below to find out more about how Grid Connect can make your life easier.
For personal assistance, call 1300 267 168 or connect with the help service via your Grid Connect app.
Am I eligible?
In order to redeem your Grid Connect kit you need to have purchased a total of 5 of any of the below units. Mixing and matching is fine, and they don't need to have been purchased in the same transaction.
Get in quick, limited kits available.
AU IB600TIM
AU IB900TIM
AU MIL1500AT
AU MIL2000AT
AU IB1000LTIM
AU IB800LTIM
