Grid Connect Matter Product Pairing and Setup

We’ve designed setup to be as simple as possible, whether you’re new to smart home or already using another platform.

Get Things Ready

Ensure you have a 2.4GHz Wi-Fi network available

Your Wi-Fi network has a stable internet connection

Your Grid Connect Matter product is placed close to the internet router during pairing

(you can move it further away for
installation once paired)

Pair with the Grid Connect App

For the best experience, we recommend pairing your Grid Connect Matter product with the Grid Connect app first.

The Matter QR code and 11-digit Matter Setup Code are printed on or near the product.

Depending on the product, the label may be located:

  • On the side or back of the product        
  • On the power cord of the product            
  • Inside the battery compartment (where applicable)             
  • On the product packaging             
  • In the product documentation

We recommend noting down the 11-digit Matter Setup Code before installation, as it may be difficult to access later.

Troubleshooting and FAQ

Open both applications

Make sure Razer Synapse and Grid Connect Desktop App both remain open on your PC during setup.

Firewall Access

Ensure the Grid Connect Desktop App has access to Private Networks in your PC’s firewall settings.

Need Help?

Check out our Matter FAQs

Matter FAQs