Troubleshooting WiFi User Guide
Trouble pairing?Most Grid Connect products connect directly to your home Wi-Fi router. There can be some settings within your router that need to b...
App Guides
Here you can find our latest in-depth guides to assist with app navigation, features, and connectivity issues
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Pairing Your Devices
Get step-by-step instructions on how to pair a range of Grid Connect product types including power, switches, lighting and security devices.
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Sharing Control of Devices
Share control across multiple mobile devices and with other family members. You can customise which products you share and how much control each mo...
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Fast-forward recorded video
Share control across multiple mobile devices and with other family members. You can customise which products you share and how much control each mo...
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Understanding energy monitoring
Share control across multiple mobile devices and with other family members. You can customise which products you share and how much control each mo...
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Notification troubleshooting
Share control across multiple mobile devices and with other family members. You can customise which products you share and how much control each mo...
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Unsubscribe from suggestions
Share control across multiple mobile devices and with other family members. You can customise which products you share and how much control each mo...
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My downlights won't group
Share control across multiple mobile devices and with other family members. You can customise which products you share and how much control each mo...
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Automation from your location
Trigger multiple actions (involving as many devices as you like) with a single tap.
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Multi-way switching via automation
Navigate the app from the home screen, with easy access to all paired devices, customisation options and a wide range of advanced features to creat...
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AP Mode Pairing
There are a few ways to get products to pair to the Grid Connect app. AP mode is the most reliable pairing. It is denoted by a slow [instead of fas...
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Setting Timers
Grid Connect power and lighting products contain a range of timer options that make light work of automating a single product. Learn what functions...
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Removing Devices
Learn how to remove a device from your smart home setup (don’t worry, you can add devices back at any time!)
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How to Navigate the Grid Connect App
Navigate the app from the home screen, with easy access to all paired devices, customisation options and a wide range of advanced features to creat...
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How to Create Scenes
Trigger multiple actions (involving as many devices as you like) with a single tap.
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How to Automate Your Devices
Have an action automatically take place when certain conditions are met, like your heater automatically turning on when the weather gets cold or yo...
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Grouping Devices
Control multiple like-products at the same time with a single tap.
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Creating Rooms
Assign products to rooms for better organisation and to easily find the device you’re looking for.
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Creating Multiple Locations
Organise your products based on their location. Perfect for holiday homes and office spaces!
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Accessing Device Information
View details on individual devices, such as device name, sharing status, and updates.
Still having issues?
Our local customer service team is eager to assist with your home automation needs.