No, pairing will occur as long as the Wi-Fi router signal is available. If you are unable to pair, move your smart phone and the device closer to the router to ensure adequate connectivity.

1. Press and hold the power button on your Grid Connect device for 5 seconds. This will put the device in AP mode, and the power indicator should slowly blink.
2. Tap ‘Add Device‘ inside the app and select ‘Device Type‘.
3. In the top right-hand corner, tap ‘AP Mode Device‘

1. In the Grid Connect app, tap the device you wish to remove.
2. Tap ‘Settings‘, then scroll to the bottom of the page and tap ‘Remove Device‘.

If your already-paired device is paired by another user, that device will be removed from your list on the app. For more information on sharing access to your devices, click here.

Matter is indeed on its way! Click here for more information.

You can control as many devices as you like, provided your Wi-Fi network allows you to. You can group multiple devices in ‘rooms’ within the app to manage them easily. Each account can have up to 20 locations, and each location can have up to 120 devices. Each location can have up to 20 rooms with up to 50 devices per room. Need more info on the capacity of Grid Connect? Contact our customer service team. 

If you forget your password, tap ‘Forgot Password‘ on the login screen. Type in the email address or mobile phone number linked to your account, and a verification code will be sent to you. Enter this code into the app and follow the prompts to reset your password.

Similar devices, such as multiple downlights, can be grouped. To create a group, select a device you would like to group. In the device settings, scroll until you see ‘Group Devices‘ and follow the prompts. We recommend only grouping products of the same type (e.g. downlights). Grouping different products can create errors due to the different controls available for each product type.

To control multiple different products, such as a ceiling light and powerboard, you can create a scene. To do this, select ‘Scenes and Automation‘ and follow the prompts.

You can share an already-paired device to another Grid Connect user account. This is useful if you’d like other users to control only some connected devices.

You can also log in to multiple mobile devices using your Grid Connect account. This is useful if you’d like other users to control all your Grid Connect devices.

We recommend keeping both the device firmware and the Grid Connect app up-to-date to ensure you have access to the latest functions. Sometimes new features become available after a device has been launched, if a device has the hardware to support new features we will release them to your device. Not all of the devices have the hardware to support some of the new features, but we release as much as we can to your products so you get the best experience from your Grid Connect products.

Firmware is the integrated system in all Grid Connect devices that allows remote control. Firmware updates are separate from the Grid Connect app.

To check or update your firmware, select your device and tap the settings icon on the right. Scroll until you see ‘Firmware Update‘.

The device may be disconnected from the power supply, but the app hasn’t yet identified that the device is offline. After a short period of time the app will update the status of the connected device. This can also happen if your product is on the edge of Wi-Fi range or if you have too many devices connected to your router. Contact our customer service team if you are not able to resolve this so that we can troubleshoot it for you. 

Grid Connect devices require a local IPv4 address (not IPv6) – this is set in your router itself. Your internet service provider will assign an IP address to you, it doesn’t matter if this is an IPv4 or IPv6 address, as long as your Wi-Fi network the Grid Connect products are paired to is using IPv4 addresses. Not sure how to check? Contact our customer service team.

By default, the Telstra Smart Modem has the same network name for its 2.4 GHz and 5.0 GHz networks, which can make it hard for smart products to distinguish between the two.

To fix this problem:

• Open your web browser and type in http://192.168.0.1
• Select ‘Wi-Fi‘ and then ‘2.4 GHz’
• Uncheck the tick next to ‘Band Steering‘

You will need to refer to your router specifications. All routers will emit at least 2.4GHz, dual band routers will also emit 5.0GHz in addition to 2.4GHz.

You can control your devices from anywhere using your smart phone, without being connected to or near the same router that controls your devices. However, it’s important that Grid Connect devices remain in proximity to the router they connect to.

Yes. If your smart phone has internet access (either Wi-Fi or 4G), and your Grid Connect devices are connected to the internet, you can control your devices regardless of location.

Yes, but it’s recommended that you connect your Grid Connect devices with a Wi-Fi router. If you are using a mobile hotspot you will need a second phone for pairing, one that is the hotspot and the other for the app. 

You won’t be able to control any Grid Connect devices unless the router is powered on and has an active internet connection.

Your devices should reconnect once the router resumes power and Wi-Fi access is restored. If it doesn’t, and the internet connection has been re-established, try turning the Grid Connect devices off and back on again. Leave the devices for a few minutes to re-establish connection. Contact our customer service team if you have difficulty pairing any products.

If the device is shown as offline in the app, try restarting the router or the Grid Connect device, allowing for a few minutes for connection to be re-established. If it still isn’t working, and you are certain that internet connectivity is available, you can re-pair the device following the same instructions from initial pairing.

You can control Grid Connect devices and activate scenes if your mobile phone is on the same Wi-Fi network as the devices, even if the internet is offline. Once internet connectivity is returned to the router you will be able to resume any-location control of the devices.

If you maintain the default settings on the new router you will need to re-pair all your devices and re-program your scene and automation settings. If you change the SSID and password of the new router to match that of your old router all pairing and programing of scenes and automations will be maintained. How to do this varies depending on your router so check the instruction manual for your specific router model.

Yes, if the lamp has a physical switch (such as an in-line switch). This switch must remain on for the Grid Connect outlet to control the lamp. If the lamp has a touch switch, it is unlikely to be controllable via the outlet.

Yes, but not all TV models will have this ability. If your TV has a physical switch (such as a rocker switch) you may be able to control it via a Grid Connect power outlet. However, many modern TVs have electronic switches which cannot be controlled via the Grid Connect power outlet.

To test if a Grid Connect power outlet can be used to switch your TV on/off:

1. At the wall socket, turn the TV on and then off.
2. Turn the power on again at the wall socket.
3. If the TV comes back on, the Grid Connect power outlet device will work. If the TV enters standby mode, the power outlet will not work to control your TV.

Be aware that the Grid Connect power outlet will not allow you to control the volume or change the channel via the app.

Yes, you can use a smart outlet with a non-smart powerboard. A maximum 10A 2400W load can be connected to each Grid Connect outlet device , but you will not be able to control the individual points of the powerboard.

There is no time delay on automatic scenes that rely on internal parameters, such as scheduling or device status. Automatic scenes that rely on external parameters, such as temperature or humidity, may have a small delay.

There is currently no support for IFTTT or ZigBee. To have multiple Grid Connect devices work together or respond to conditions such as temperature, sunrise/sunset, other devices or scheduling you can use ‘Scenes and Automation’ within the Grid Connect App. Please refer to our support section for further information on how to do this.

• Open the Google Home app and sign into your Google account
• In , tap ‘settings‘ (android users) or ‘more settings‘ (iPhone users)
• Tap ‘assistant‘, then ‘home control‘
• Select to add device
• Search for Grid Connect and enter your Grid username and password (Note: You must enter the email address or mobile number and password you used to create your Grid Connect account)
• Authorise the connection between Google Home and Grid Connect

Also compatible with Amazon Alexa. Please refer to Amazon Alexa website for setup and more information.

Yes. Please refer to the relevant Google Home or Amazon Alexa information for setting up timers and routines.

Siri and Apple Homekit are not compatible with Grid Connect devices. We recommend you use either Google Assistant or Amazon Alexa for voice control with Grid Connect.