Smart Home Support
Need help using Grid Connect? Look through our support pages below
Thanks for using Grid Connect!
Can’t find what you’re looking for? Contact our customer service team at cs@arlec.com.au
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Grid Connect App User Guides
Want to get the most out of your home automation system? Use the guides below to learn how to use key app features, optimise your device setup, and achieve the best possible home automation experience.
Multi-way switching via automation
Navigate the app from the home screen, with easy access to all paired devices, customisation options and a wide range of advanced features to create your perfect setup.
Troubleshooting WiFi User Guide
Trouble pairing?
Most Grid Connect products connect directly to your home Wi-Fi router. There can be some settings within your router that need to be adjusted to enable your Grid Connect devices to be able to connect to your network
AP Mode Pairing
There are a few ways to get products to pair to the Grid Connect app. AP mode is the most reliable pairing. It is denoted by a slow [instead of fast] flash of the pairing indicator. Please note that camera products do not have an AP mode.
Pairing Your Devices
Get step-by-step instructions on how to pair a range of Grid Connect product types including power, switches, lighting and security devices.
Setting Timers
Grid Connect power and lighting products contain a range of timer options that make light work of automating a single product. Learn what functions are available and how they differ.
Sharing Control of Devices
Share control across multiple mobile devices and with other family members. You can customise which products you share and how much control each mobile device or person has.
Removing Devices
Learn how to remove a device from your smart home setup (don’t worry, you can add devices back at any time!)
How to Navigate the Grid Connect App
Navigate the app from the home screen, with easy access to all paired devices, customisation options and a wide range of advanced features to create your perfect setup.
How to Create Scenes
Trigger multiple actions (involving as many devices as you like) with a single tap.
How to Automate Your Devices
Have an action automatically take place when certain conditions are met, like your heater automatically turning on when the weather gets cold or your lights turning on when it starts getting dark.
Grouping Devices
Control multiple like-products at the same time with a single tap.
Creating Rooms
Assign products to rooms for better organisation and to easily find the device you’re looking for.
Creating Multiple Locations
Organise your products based on their location. Perfect for holiday homes and office spaces!
Accessing Device Information
View details on individual devices, such as device name, sharing status, and updates.
Follow the step-by-step instructions to Download, Pair and Use.
download
pair
use
Connect in 3 easy steps
It’s simple: download the free Grid Connect app to your smartphone or tablet and create an account, pair each smart product, and Get Started.
Looking to expand your smart home range?
For personal assistance, call 1300 267 168 or connect with the help service via your Grid Connect app.
Grid Connect
Your pathway to a Home Smart Home.
Grid Connect
Your pathway to a Home Smart Home